Keywords: management system, quality, innovation, document management, event-based management. In this way, the practical application of the developed methodology is demonstrated together with its impact on the SMEs' innovation potential and their business excellence. Research results are presented by means of author-developed programs for statistical data processing and business excellence assessment (based on the EFQM 2013 methodology). The researchers used the experience gained in the implementation of the originally developed software solutions in the fields of document management and business process innovation in four food processing enterprises (four case studies). The target group of the research are manufacturing SMEs, which make up a significant segment of Serbian economy and should be the driving force of economic development. The methodology focuses on the activation of documentation management system potential as a catalyst in the process of modeling and application of process innovation and new business paradigms. The scientific objective of this dissertation is to develop innovative methodology as well as practical software solutions in the process of innovation management to increase business excellence of small and medium-sized enterprises (SMEs).

The afore mentioned problems can be solved by means of innovation management accompanied by appropriate information technology solutions. Furthermore, it is necessary that innovation should be implemented in a systematic and timely manner so that its estimated value should be fully realized. The primary problem of an enterprise is not the lack of ideas but the lack of strategic approaches to implementing innovative ideas and the ability to assess the potential value of an innovation. With knowledge as a central resource, the world economy is being rapidly transformed into knowledge and innovation economy. Innovation has, consequently, become a key requirement for both global and local competitiveness of an organization. The globalization of the world economy, together with its complexity, has made knowledge the main resource of nations as well as individual economic entities.

Business process monitor user guide pdf